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LEGAL · REFUND POLICY

Refund Policy

First Chorus — Refund Policy.

First Chorus guarantees users' right to withdraw subscription in accordance with the Act on E-Commerce. The refund criteria and procedures, taking into account the nature of digital content, are described below. Last revised January 1, 2026.

Article 1 (Refund Principles)

The Company guarantees users' right to withdraw subscription in accordance with the Act on E-Commerce and related laws. Due to the nature of digital content, some items may be subject to refund restrictions; detailed criteria are described in the articles below.

Article 2 (Refund Eligibility)

You may request a refund within 7 days of purchase in the following cases.

  • The content has never been downloaded or viewed
  • The actual content differs significantly from the product description
  • A technical defect such as file corruption or inability to download is confirmed
  • A duplicate payment has occurred

Article 3 (Cases Where Refunds Are Restricted)

Due to the nature of digital content, refunds may be restricted in the following cases. Please review the preview and detailed information thoroughly before purchasing.

  • The content has already been downloaded or viewed
  • More than 7 days have passed since the date of purchase
  • A refund requested simply due to a change of mind
  • Content provided through a promotion or as a free gift
NOTICE
Digital content sold on this service, such as sheet music, immediately loses its value once download or viewing begins. Accordingly, the right of withdrawal is restricted under Article 17(2)5 of the Act on Consumer Protection in Electronic Commerce. The Company notifies users of this fact through this Refund Policy prior to purchase, and by proceeding with payment, users are deemed to have reviewed and agreed to it.
IMPORTANT
Where there is a clear discrepancy between the product description and the actual content, or a file defect, a refund is available regardless of whether the content was downloaded.

Article 4 (Refund Procedure)

Refunds are processed through the following steps and are returned to the original payment method within 3 business days. Depending on the payment method, completion of the refund may take additional time.

  1. Request a refund under My Page > Purchase History, or contact customer support
  2. The Company verifies whether the refund requirements are met (1–2 business days)
  3. Upon approval, the refund is processed to the original payment method (card payment cancellation or bank deposit)
  4. After the refund is completed, the result is notified by email

Article 5 (Refund Processing Time)

Payment methodRefund processing time
Credit card3–7 business days for the card issuer after authorization is canceled
Bank transfer / virtual account1–3 business days after the refund is approved
Easy payment (Kakao Pay, etc.)1–5 business days according to each provider's policy

Article 6 (Relationship with Artist Settlements)

Transactions confirmed for refund are excluded from the relevant artist's settlement. Where a refund occurs for a transaction that has already been settled, it is deducted in the next settlement cycle.

Article 7 (Inquiries and Requests)

Please submit refund-related inquiries through the channel below. We respond within 1–2 business days.

CONTACT
Customer support · support@firstchorus.art · Weekdays 10:00 – 18:00 (excluding public holidays)
NOTE
This Refund Policy takes effect on January 1, 2026. Any policy change will be announced through the in-service notices at least 7 days before it takes effect.
CONTENTS
  • Article 1 (Refund Principles)
  • Article 2 (Refund Eligibility)
  • Article 3 Refund Restrictions
  • Article 4 (Refund Procedure)
  • Article 5 Processing Time
  • Article 6 Settlements
  • Article 7 (Inquiries and Requests)
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© 2026 First Chorus Inc. All rights reserved.

Business: First Chorus | Owner: Kim Dong-hyun | Business Registration No.: 287-59-00885

Address: #1502, 645 Suyeong-ro, Busan, Republic of Korea

Email: contact@firstchorus.art | Customer Service: +82-70-8997-8420 (Weekdays 09:00 - 18:00 KST)

Data Protection Officer: Kim Dong-hyun (Owner) | Hosting: Vercel Inc.

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